Your requested items will be 100% insured until you receive the items safely.

No.
We will not accept any auction-style items.

If you don’t pay for the items for 3 days, it will automatically cancelled.
Cancellation will not be accepted after you make a payment for the items.

Yes.
We can accept pre-order items, too.

Shipping information containing your tracking number will be shown in your account after your parcel is shipped.
You will also receive a shipping notification e-mail.

When your parcels arrive, they will be directly made ready for shipping.
Parcels will be shipped within 24 hours (except for weekends).

We ship all the parcels by EMS (Express Mail Service) or Airmail (if there is no EMS in your country).
If you want to ship by Sea Mail or SAL, contact us.

It is not possible for International shipping.
Domestic shipping can fix the arrival date. (Yamato transport)

Before you make a payment for the items, please fill in the value declaration.
This affects the import tax you might have to pay as well as the highest amount the insurance will cover in case of loss.
If you do not know the price of the item (i.e., if it is used or a gift), please estimate it to your best knowledge.

The tax declaration states the contents and value of your parcel in English. It is mandatory for international shipping. Local customs authorities may use this information to evaluate whether tax has to be paid. We are filling in the tax form based on the information you gave to us and will not check it for correctness; however, we will not be responsible for problems arising from misstatements. Please provide the correct information in order to avoid problems with your local authorities.

When you are not at home, you will receive a message from the transport company. You can either pick up the parcel or get it delivered again. After a period of about one week (depending on country), the parcel will be sent back to us.
Please make sure you or someone is at home after placing a shipping request.

If your items get sent back to us, we will ship them again. The following costs will arise:

In case your parcels come back to us, you will be charged:

• Reshipping cost
• Insurance

We will inform you if your things get returned here.

Please understand that we cannot store returns longer than 30 days. After this time, the items will be discarded or sent back to the sender.

* Import restrictions vary from country to country. Please check with your customs authorities if you are unsure about an item.